Terms and Conditions

Terms and conditions of visiting The Highway Inn & Website

Our highest priority is to make your stay or dining experience as enjoyable, relaxing and comfortable as possible.

Check-in & Check-out Times

Guests are welcome to check in from 3pm through until 10pm.

Booking & Cancellation Policy

When you confirm an individual booking with us, we will not take a deposit but we will ask for a credit/debit card number to secure the booking and reserve the right to charge the card for cancellations falling outside the permitted time scales.

We have a 48 cancellation policy. Should you need to amend or cancel a booking, please inform the hotel at the latest by 10am 48 hours prior to the arrival date, or the full room rate will be charged for the full stay on the day after the arrival date. Group bookings will require a longer cancellation period, and will be advised at the time of booking.

Last Minute Bookings

Please note that rooms booked out of the cancellation policy period (i.e. less than 48 hours before your stay) are subject to full payment on booking and are non-refundable under any circumstances.

Minimum Night Stays

We operate two night minimum stays on Friday & Saturday nights & Bank Holidays. We are sometimes able to make exceptions for last minute availability – to enquire please call our team on 01993 823661

Lost Keys

A charge of £75 will be taken in the event of a lost key. This covers the change of lock, key fob and the cost of a new key.

Damages

We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items, including those from the mini bar, that are missing when you leave.

Smoking

All bedrooms are non-smoking, as are the indoor public areas. We reserve the right to charge £100 if this is not observed.

Lost Property

We are more than happy to post any lost items subject to the costs of postage. Due to the high volume of lost property we reserve the right to give to charity or dispose of lost property if it is unclaimed 2 weeks from the stay date.

Children

Children are welcomed throughout the Inn, they have their own fresh food menu and smaller portions can be ordered from the main menu. Infants can stay free in the rooms (cots provided) and extra beds (£15) for older children are also available.

Dogs Welcome

We welcome dogs in some specified rooms. Dogs are chargeable at £10 per stay.